Verizon Wireless has said it will be refunding customers over $90 million in charges after it emerged that some people were accidentally charged for data sessions they did not initiate.
Verizon Wireless yesterday issued a press release stating that over the next two months they will refund customers about $90 million in accidental data charges. Verizon says the mistake, which affects approximately 15 million Verizon customers and occurred over a period of "several years," was discovered while reviewing customer accounts. The majority of data sessions were supposedly a result of minor data exchanges caused by the phone's software and should not have incurred charges.
"Verizon Wireless issues credits to customers from time to time based on regular review and monitoring," the company said in a statement. "When we identify errors, we remedy them as quickly as possible. Our goal is to maintain our customers' trust and ensure they receive the best experience possible."
Most customers will receive refunds amounting to between $2 and $6 and this will be credited to their Verizonbill over the coming months. Affected customers no longer with the network will be mailed a check for the amount.
NYT reports that the settlement comes after pressure from an FCC probe, which was launched after hundred of Verizon customers complained. Verizon may still be fined for failing to notify customers of the error.
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